Privacy Policy
& GDPR Notice

Introduction

Your privacy is very important to us. All of the information you provide will be kept strictly confidential. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve our Service. By using the website, you agree to the collection and use of information in accordance with this Privacy Policy.

Relevant Law

We protect your personal data in line with the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018. The GDPR requires data controllers such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed.

This Privacy Policy explains the data we collect, why and how we process it, and how to exercise your rights.

Data Controller

The data controller responsible is IMPERIAL EDUCATION SERVICES LIMITED, Company Number 14603320.

The company website may contain links to third-party websites, which have their own data controllers and privacy policies. This Privacy Policy applies only to Imperial Education Services.

Lawful Basis for Processing

For each method by which we collect personal data, this Privacy Policy documents our lawful basis for processing the data. Where we rely on your consent to process your data, we explain how you can withdraw your consent and request deletion of your data.

Information We Collect

Imperial Education Services may collect and process the following types of personal data:

• Personal information: name, date of birth, nationality, and contact details including email, phone and address.
• Academic information: previous qualifications, transcripts, and documents submitted for study applications.
• Financial information: details required for Student Finance or university-related financial applications. We do not collect or store payment card details.
• Identification documents: passport, visa, or ID copies for application purposes.
• Communication data: information shared via email, telephone, website forms, or social media messages.

How We Use Your Information

We collect and process your personal data for the following purposes:

• To manage and process applications to universities and colleges.
• To provide support and advice regarding study options and Student Finance.
• To communicate with educational institutions and relevant authorities.
• To comply with legal, regulatory, and contractual obligations.
• To respond to enquiries submitted through our website or communication channels.

Data Sharing

Your information may be shared with:

• Partner universities, colleges, or educational institutions.
• Government or public bodies such as UK Visas and Immigration, Student Finance England, or the Student Loans Company.
• Trusted third-party providers who assist in application processing or communication services.

All partners are expected to handle your data in accordance with applicable UK data protection laws.

Data Retention

We will not collect more information than we need in order to process your requests and requirements, as they are strictly necessary to facilitate applications to universities and related education processes.

Student data is typically retained for up to six (6) years after your last interaction with us, unless a longer retention period is required by law.

Should you withdraw your consent for us to retain and process your information, we will delete it within 28 days of receiving a formal request, where legally possible. The request may be submitted by email from your recognised email address.

Data Security

We take appropriate organisational and technical measures to safeguard your personal data against unauthorised access, loss, misuse, or disclosure.

However, while we take reasonable steps to protect your information, no data transmission or storage system is completely secure, and you provide your information at your own risk.

Disclaimer and Limitation of Liability

• Imperial Education Services acts solely as an advisory and intermediary agency.
• IES will not be held responsible for data loss, misuse, or unauthorised access resulting from circumstances beyond our control, including issues caused by third-party systems or technical failures.
• IES is not liable for delays, errors, or issues arising from Student Finance England, universities, or any other third-party organisation involved in your application.
• Students are responsible for ensuring the accuracy and completeness of the information provided to IES and any third-party institutions.

By using our services, you acknowledge and accept that IES is not responsible for any data loss, technical issues, or external application errors, including those related to Student Finance.

Your Data Rights Under UK GDPR

You have the following rights under UK GDPR:

• Right to access your personal data.
• Right to rectify inaccurate or incomplete data.
• Right to erase your data, where legally possible.
• Right to restrict or object to processing.
• Right to data portability.

To exercise any of these rights, contact us at:

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated “Last Updated” date. Continued use of our services after any changes indicates your acceptance of the revised policy.